UPPCL periodically runs a OTS Scheme offering a waiver on late-payment surcharge for pending dues — check the official website for the current OTS dates. Separately, consumers with dues from before the 2026 smart-meter postpaid switch can clear pending amounts in instalments, with domestic consumers eligible for up to 10 instalments. Ask at your local UPPCL office or call 1912 to check which option applies to your account.

Add the wattage of all appliances (AC, fans, fridge). Divide the total watts by 1000. Example: 2000 Watts = 2 kW sanctioned load. Incorrect load can lead to penalties.

Go to the UPPCL website, select ‘Update Mobile Number/KYC’, enter your 10-digit Account Number, and verify via OTP to link your phone for SMS alerts.

Report immediately at 1912. Do not tamper with the meter. A Junior Engineer (JE) will inspect and replace the burnt meter. You may need to pay a testing fee if applicable.

UPERC sets different tariff slabs. Generally, Rural (Unmetered/Metered) rates are subsidized compared to Urban Metered consumers. Check the latest Tariff Order for per-unit costs.

Apply for ‘Mutation’ on the Jhatpat Portal. You need the sale deed, registry, or succession certificate. Once verified, the bill will be transferred to the new owner’s name.

Fixed Charges are monthly fees based on your sanctioned load (e.g., ₹110/kW), payable regardless of power consumption. Reducing your load can lower this charge.

Yes. Log in to your consumer account and choose ‘Load Enhancement’ or ‘Load Reduction’. You may need to pay a security deposit difference for a load increase.

Use the ‘Electricity Theft Report’ link on the UPPCL portal or call 1912. Your identity remains confidential while helping reduce distribution losses.

A Late Payment Surcharge (LPSC) is levied on outstanding dues. Continuous non-payment for 2–3 months may trigger a Disconnection Notice (RC/DC).

Apply via the Jhatpat Portal for temporary supply (e.g., for weddings or construction). Prepaid meters are often installed for such temporary periods.

Apply through the UPNEDA Solar Rooftop Portal, or check eligibility under the central PM Surya Ghar Muft Bijli Yojana, which offers subsidies for residential rooftop solar in UP. With Net Metering, surplus solar units you export get adjusted against your UPPCL bill, lowering your monthly cost.

Log in to your account on the UPPCL website (Urban or Rural). Go to ‘Billing Information’ to view consumption history and payment records for tax or verification purposes.

Yes. UPPCL pays annual interest on the security deposit held against your connection, usually adjusted in your bill once a year. Note: if you’d moved to a prepaid smart meter (where the deposit was earlier adjusted), it’s being reinstated in instalments from July 2026 onward as part of the 2026 postpaid switch.

Submit a ‘Bill Revision’ request online via the UPPCL portal. If still unsatisfied, pay a ‘Check Meter’ fee to have a parallel meter installed for accuracy verification. If the dispute relates to the 2026 smart-meter postpaid switch, you can also raise it via 1912 or your local Sub-Divisional Officer’s office.

If you were on a smart prepaid meter, UPPCL’s May 2026 switch to postpaid billing also reinstated the security deposit that had earlier been adjusted for prepaid customers. This deposit, along with any pending dues from before May 2026, is now being recovered in instalments and shown as separate line items on your monthly bill alongside your regular usage charge, starting from bills generated in July 2026. This is part of the new billing rules, not a billing error.